1. Introduction
Welcome to HavenKeep (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our warranty tracking application.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, name, password
- Item Information: Product details, purchase dates, warranty information
- Documents: Receipts, warranty cards, product photos you choose to upload
- Payment Information: Credit card details (processed securely by Stripe, we never store full card numbers)
2.2 Automatically Collected Information
- Usage Data: How you interact with our app, features used, time spent
- Device Information: Device type, operating system, app version
- Log Data: IP address, access times, error logs
3. How We Use Your Information
We use your information to:
- Provide and maintain our warranty tracking service
- Send warranty expiration reminders and notifications
- Process your payments and manage your subscription
- Improve our app and develop new features
- Respond to your support requests
- Send important updates about our service (you can opt out of marketing emails)
- Prevent fraud and ensure security
4. Data Storage and Security
We take data security seriously:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Secure Infrastructure: Industry-standard security practices with PostgreSQL
- Access Control: Row-level security ensures users can only access their own data
- Regular Backups: Daily automated backups for data recovery
- No Third-Party Sharing: We never sell your data to third parties
5. Data Sharing and Disclosure
We only share your data in these limited circumstances:
- Service Providers: Trusted partners who help us operate our service (e.g., Stripe for payments)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger or acquisition (you will be notified)
- With Your Consent: Any other sharing will require your explicit permission
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-Out: Unsubscribe from marketing emails
- Restrict Processing: Limit how we use your data
To exercise these rights, contact us at privacy@havenkeep.com
7. Data Retention
We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.
8. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us: